Case Management Market

Global Industry Analysis and Forecast 2023-2030

Pages : 120

Base Year : 2022

Released Year : December 2023

Format :Pdf Ppt Xls

Report ID:KR73

Author : Antriksh P.

Snapshot Icons

Base Year


Snapshot Icons

Forecast Year


Snapshot Icons

Historical Years


Snapshot Icons

Market Value (2022)

USD 6.83 Billion

Snapshot Icons

Forecasted Value (2030)

USD 15.37 Billion

Snapshot Icons

CAGR (2023 - 2030)


Snapshot Icons

Fastest Growing Region (2023 - 2030)


Snapshot Icons

Largest Region

North America

Snapshot Icons

By Component

Software, Services

Snapshot Icons

By Deployment

Cloud-Based, On-Premises

Snapshot Icons

By Organization

Large Enterprise, Small and Medium Enterprises

Snapshot Icons

By Business Function

Service Request , Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering, Legal Workflow Management

Snapshot Icons

By Vertical

Healthcare, Government, Banking, Financial Services and Insurance, IT and Telecom, Others

Market Perspective

The global Case Management Market was valued at USD 6.83 billion in 2022 and is projected to reach USD 15.37 billion by 2030, growing at a CAGR of 10.89% from 2023 to 2030.

The market for case management solutions is experiencing strong growth, driven by the increasing adoption of cloud-based software platforms by various enterprises and the trend towards digitalization. Financial organizations, in particular, are adopting legal workflow management systems, further contributing to case management market growth. For instance, in December 2020, Athena Software introduced new tools to enhance data accuracy for Penelope Case Management users. However, case management faces several challenges, including ineffective collaboration, lack of visibility, time management issues, vulnerability to errors, scattered information, unclear scope of practice, diverse roles and responsibilities, difficulty maintaining caseloads, overworked healthcare professionals, and challenges in tracking outcomes and accountability.

Analyst’s Review on Case Management Market

The shift to a multidisciplinary and collaborative approach for case management has been driven by recognition that delivering effective services requires a coordinated effort from multiple disciplines and agencies. This approach recognizes that individuals have complex needs that cannot be addressed by a single provider or agency alone. The multidisciplinary and collaborative approach involves working across different agencies and providers to integrate services and coordinate care, leading to a more comprehensive and effective approach to supporting individuals and improving their outcomes.

Market Definition

Case management is a coordinated process of managing and providing various types of support services to individuals who require assistance to improve their quality of life. The aim of the case management process is to ensure that the required medical, social, and financial services are provided to both individuals and groups. This process is generally offered by a team of professionals, which includes social workers, case managers, and nurses, and may be coordinated in collaboration with several service providers, agencies, and organizations.

Effective case management requires diligent planning, monitoring, evaluation, and ongoing communication with the individual to ensure that their needs are being met. Case managers, who are generally responsible for providing this service, act as a liaison between the individual and agencies and service providers that are involved in treating them. They help the individual navigate various support services available to them and communicate important information and feedback between all involved parties.

In conclusion, case management is a comprehensive process aimed at helping individuals improve their physical, mental, social, and financial well-being. The process generally involves a team of professionals working together to provide the necessary support services, including careful planning, ongoing monitoring, and active communication with the individual. This process is essential for the effective coordination and delivery of services that can help people achieve their desired outcomes.

Market Dynamics

The rising demand for software automation has significantly impacted case management, with features like ad hoc routing, rule-based workflows, and improved communication enhancing efficiency and streamlining processes. Additionally, the use of automation in case management has also led to improved data accuracy, enhanced communication between customers, and the ability to track important metrics and outcomes. The implementation of automation has empowered companies to allocate their resources toward complex tasks that demand specialized skills and expertise. As a result, businesses are able to deliver a superior level of care and support to their clients. Overall, the increasing demand for software automation has supported the growth of case management by enabling more effective and streamlined services.

The limited knowledge could lead to inefficient or ineffective case management processes, which could impact customer satisfaction and ultimately hinder business growth and success. Additionally, if there is a lack of awareness and adoption of case management solutions across the market, it could limit the availability of solutions and potentially reduce competition and innovation in the case management market.

Segmentation Analysis

The global case management market is segmented based on component, deployment, organization, business function, vertical, and geography.

Based on component, the market is bifurcated into software and services. The software segment held the largest market share of 69.47% in 2022. The rise in demand for enterprise content management solutions, driven by the need to manage records and information effectively, is also contributing to the growth of the case management solutions market. Additionally, advancements in digital solutions have helped automate case management processes.

Based on deployment, the case management market is categorized into cloud-based and on-premises. The cloud-based segment accumulated the largest market share of 79.22% in 2022. The rising adoption of cloud-based software platforms among various enterprises is expected to boost the demand for case management solutions since they can help optimize performance, improve customer satisfaction, and drive business growth.

Based on organization, the case management market is bifurcated into large enterprises and small and medium enterprises. The large enterprises segment held the largest market share of 65.03% in 2022 due to managing the vast amount of data collected and the complex systems and software. As a result, managing large volumes of enterprise data has become a priority for these organizations, leading to the increased adoption of case management software.

Based on vertical, the case management market is categorized into healthcare, government, BFSI, IT and telecommunications, and others. The healthcare segment accumulated the largest market share of 36.5% in 2022. Case management involves developing and coordinating care plans for patients, ensuring that all relevant data is collected and processed, and monitoring the delivery of care to ensure that it meets the patient's needs and goals. Case management also plays a key role in healthcare cost management since it focuses on ensuring that care is provided in the most effective and cost-efficient way possible. As healthcare systems and providers seek to improve the delivery of care and manage costs, the importance of case management in healthcare is likely to continue to grow.

Geographical Analysis

Based on region, the global case management market is classified into North America, Europe, Asia Pacific, and MEA, and Latin America.

North America dominated the market of 45% in 2022 can be attributed to the increasing number of healthcare firms operating. Additionally, regulatory guidelines for health records and medical insurance are expected to further drive regional industry growth. The presence of established vendors is also expected to contribute to regional business growth. Furthermore, the emphasis on modernizing healthcare is likely to foster the regional market outlook.

Competitive Landscape

The global case management market study will provide valuable insight with an emphasis on the consolidated nature of the industry. Prominent players are focusing on several key business strategies such as partnerships, mergers and acquisitions, product innovations, and joint ventures to expand their product portfolio and increase their respective market shares across different regions. Expansion & investments involve a range of strategic initiatives including investments in R&D activities, new manufacturing facilities, and supply chain optimization which could pose new opportunities for the market. The major players in the case management market are

  • IBM Corporation
  • Appian
  • Newgen Software Technologies Limited
  • Pegasystems Inc.
  • Kofax
  • ServiceNow
  • Hyland Software, Inc.
  • Microsoft
  • Salesforce, Inc.
  • SAS Institute Inc.
  • Column Case Management
  • CGI Inc.

Key Developments

  • October 2022 (Acquisition): Hyland finalized its acquisition of Alfresco, a provider of content services platforms and solutions aimed to become the leading global provider of content services by expanding its customer base, partnerships, and skilled workforce with substantial industry expertise.

The global Case Management Market is segmented as:

By Component

  • Software
  • Services

By Deployment

  • Cloud-based
  • On-Premises

By Organization

  • Large Enterprises
  • Small and Medium Enterprises

By Business Function

  • Service Request
  • Incident Management
  • Investigation Management
  • Fraud Detection and Anti-Money Laundering
  • Legal Workflow Management

By Vertical

  • Healthcare
  • Government
  • BFSI
  • IT and Telecommunications
  • Others

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • France
    • UK
    • Spain
    • Germany
    • Italy
    • Russia
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia Pacific
  • Middle East & Africa
    • GCC
    • North Africa
    • South Africa
    • Rest of Middle East & Africa
  • Latin America
    • Brazil
    • Argentina
    • Rest of Latin America
  • Check Icon 1 User Access
  • Check Icon PDF Report View
  • Check Icon Non-Printable
  • Check Icon 32 Man-hours Analyst Support
  • Check Icon Post-Sale Support 48 Hours
  • Check Icon Additional Company Profiles
  • Check Icon Additional Countries
  • Check Icon Cross Segment Analysis
  • Check Icon Regional Market Dynamics
  • Check Icon Country-Level Trend Analysis
  • Check Icon Competitive Landscape Customization
  • Check Icon Extended Forecast Years
  • Check Icon Historical Data Up to 5 Years
Frequently Asked Questions (FAQ's)
The global case management market is projected to reach USD 15.37 billion by 2030, growing at a CAGR of 10.89% from 2023 to 2030.
The global case management market was valued at USD 6.83 billion in 2022.
The market for case management solutions is experiencing growth, driven by the increasing adoption of cloud-based software platforms by various enterprises and the trend towards digitalization.
Top manufacturers of case management are IBM Corporation, Appian, Newgen Software Technologies Limited, Pegasystems Inc., Kofax, ServiceNow, OPEXUS (AINS, LLC), CGI Inc., Hyland Software, Inc., Microsoft, Salesforce, Inc., SAS Institute Inc., Column Case Management, and others.
Asia-Pacific is the fastest growing region with the CAGR of 12.91% in the forecasted period (2023-2030) with the market value forecasted to reach at USD 2.75 billion by 2030.
By component, software will hold the maximum share in the case management market with the revenue value of USD 11.08 billion in 2030.
Get the latest!

Get actionable strategies to empower your business and market domination

  • Deliver Revenue Impact
  • Demand Supply Patterns
  • Market Estimation
  • Real-Time Insights
  • Market Intelligence
  • Lucrative Growth Opportunities
  • Micro & Macro Economic Factors
  • Futuristic Market Solutions
  • Revenue-Driven Results
  • Innovative Thought Leadership