Return Policy | Kings Research

By placing an order with Kings Marketing Services LLC (Kings Research) and making payment (via credit card, wire transfer, or other approved methods), the client confirms acceptance of our Terms & Conditions, Privacy Policy, GDPR Policy, and this Return & Refund Policy. These policies form part of the contractual agreement between Kings Research and the client.

Final & Non-Refundable Purchases
- All industry reports, market studies, and related deliverables provided in digital format (including PDF, Excel, PPT, or online access) are classified as intangible and irrevocable products.
- Once purchased and delivered, these products are non-returnable and non-refundable. By confirming payment, the client acknowledges and agrees that no cancellations, reversals, chargebacks, or exchanges are permitted.
Consumer Rights & Waiver
- In jurisdictions where consumer “right of withdrawal” may apply, the client expressly agrees that once the digital product has been delivered or download has begun, they waive any statutory cancellation rights under applicable law.
Limited Exceptions
Refunds or replacements may be considered only in cases of:
- Duplicate payment due to technical error.
- Failure of delivery within the promised timeline.
- Corrupted or inaccessible file formats (in which case a replacement copy will be provided).
Taxes & Compliance
- Clients are responsible for any applicable use, sales, VAT, or customs taxes within their respective jurisdiction.
Support
- For any issues or concerns, please contact our support team at business@kingsresearch.com | +1-888-328-2189 within 7 days of purchase.
Policy Updates & Disclaimer
- King Research reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
- Clients are encouraged to review the policy periodically to stay informed of any changes.
Governing Law
- This policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the United Arab Emirates and subject to the exclusive jurisdiction of the courts in Dubai.

Frequently Asked Questions

Why is the report purchase considered final and non-refundable?

The purchase is final because our reports constitute proprietary, non-tangible market intelligence data which is considered consumed once received and opened by clients. Since data once consumed, cannot be 'returned,' it is impossible to make a sale reversal. This is a globally accepted standard practice followed by all major market research and consulting companies.

Are all products and services (Ready Reports, Custom Research) subject to the same no-refund policy?

Yes. Our policy applies to all delivered products and services, including Standard Reports, On-Demand Reports, Customized Reports and Strategic Consulting engagements. All are classified as proprietary, non-tangible assets.

What steps can I take to ensure the report meets my needs before purchasing?

We strongly encourage utilizing our dedicated pre-sales support team to allay all your queries and doubts. You can review the detailed Table of Contents (TOC), report methodology, and sample data pages before finalizing the scope. This approach is designed to eliminate ambiguity in scope of work and ensure the report aligns with your specific growth strategy.

If the report contains an error, is that grounds for a refund?

A technical error in the report file is covered by our File Format Guarantee and will result in an immediate replacement or correction, not a refund. We have rigorous quality checks to maintain data integrity. If a factual inconsistency is proven, we commit to immediate revision and re-delivery, ensuring the analytical rigor our clients rely on.

Is there an exception to the policy if I purchased the wrong license type (e.g., Single User instead of Corporate)?

We offer flexibility for some licensing errors. If contacted immediately, we will facilitate an upgrade to the correct license tier (e.g., Single to Corporate), once the difference in the fee is received. However, a downgrade or full refund is not permitted once the initial report file has been delivered.

My internal budget was cut after I received the report. Can I get a refund?

No. The purchase decision is finalized at the point of payment. Internal budgetary or strategic changes do not qualify for a refund. Clients are responsible for securing internal approvals before purchase confirmation.

Does the refund policy differ if I paid by Wire Transfer versus Credit Card?

No. The method of payment be it credit card, wire transfer, or PayPal does not alter the application of the Refund Policy. Once payment is received, the sale is final. This ensures consistency and accountability across all commercial transactions.

Does the policy apply to hard copies of reports that were lost or damaged in transit?

Yes. While we evaluate hard copy damage/loss for replacement (at our sole discretion), the purchase itself remains non-refundable. The non-tangible asset (the digital version) is always delivered first, rendering the sale final and irreversible.