Delivery Format | Kings Research

Once your order is confirmed, your report will be delivered quickly and securely according to the type of report purchased.

Delivery of Reports

Standard Delivery: The purchased report will be delivered electronically to the Client's registered email address once payment is confirmed.
On-Demand Reports: These are delivered promptly in the format selected during the order, which may include PDF, PPT, Excel, or Online-Only access.
Customized Reports: Delivery will occur within the agreed-upon timeframe stipulated after the final customized Table of Contents (TOC) has been reviewed and approved by the Client.

Customized Reports Process

Custom reports are tailored to meet specific client requirements and require an approval stage to ensure accuracy:

TOC Approval: The customized TOC must be formally reviewed and approved by the Client prior to the commencement of work on the report.
Agreed Scope: Once the customized TOC is approved, Kings Research will strictly prepare and deliver the report in line with the agreed-upon scope.
Revisions & Charges: Any additional requirements, revisions, or changes requested by the Client after TOC approval will be subject to additional charges and may impact the original delivery timeline.
Client Advice: To avoid extra costs or delays, Clients are advised to clearly communicate all requirements and ensure full satisfaction before TOC approval.

Hard Copy Deliveries

Digital delivery is the standard and default method for providing reports.

Delivery Charges: If a Client specifically requests physical (hard) copies, applicable delivery charges will apply and may vary based on the Client's location.
Disclaimer: Kings Research disclaims any liability for delays, loss, or damage to hard copies once the report is dispatched via third-party couriers. The decision to provide a replacement copy at no additional cost rests solely with Kings Research.

Need to Know

Data Integrity: Kings Research ensures the report file delivered is complete and free of damage.
File Format Guarantee: We guarantee that the electronic formats (PDF, PPT, DOCX) will be compatible and fully accessible.
Contact for Issues: If you experience any issues with accessing or receiving your report, please contact our customer service team immediately

Frequently Asked Questions

Is digital delivery (email) the only way to receive a Standard or On-Demand Report?

Digital delivery to the Client's registered email address is the standard and most secure method to share the report. This ensures the fastest access to the market intelligence, which is critical for timely business decisions. Hard copies are available upon specific request, which would entail additional costs.

What specific formats (PDF, Excel, PPT) are included in a standard report purchase?

Our Standard Delivery includes the comprehensive report in PDF format. For some reports, a separate data file (often Excel) of key market segments and forecasts is provided on request, to enhance utility. If a specific format like PPT is required, the client should clarify this during the order process. The option to receive the report in PPT format is generally available with 'On-Demand' reports or as an upgrade to the standard license. This clarity ensures you receive the most impactful deliverable, specifically tailored to your internal reporting needs and presentation strategy.

How does Kings Research ensure the security and integrity of the report file delivered via email?

We guarantee complete Data Integrity and secure transmission. Reports are delivered from our secured servers, and we ensure the file is complete and free of damage. In the unlikely event of a file corruption, we will immediately provide a fully accessible and verified replacement copy. One of our competitive advantages is a seamless delivery process backed by immediate support.

Can I request a change to the Customized Report's scope after the TOC has been approved?

You can request changes, but revisions or additional requirements after TOC approval will be subject to additional charges and may impact the original delivery timeline. To ensure a predictable timeline and cost structure, clients are strongly advised to clearly communicate all requirements and ensure full satisfaction before sharing TOC approval.

What is the typical timeframe for TOC review and approval for a Customized Report?

The TOC approval stage is client-driven, but we encourage prompt review to maintain the project's delivery timeline. We recommend a target review time of 24–48 hours from receipt of the customized TOC. This quick turnaround is crucial to move to the execution phase and ensure the final delivery aligns with the client's deadlines.

If I request a hard copy, how are the delivery charges calculated?

Delivery charges for physical copies are calculated based on the client's specific delivery location and the rates of third-party couriers. These charges and dispatch timelines will be transparently communicated and added to the final invoice before dispatch.

If a hard copy is lost or damaged during shipping, what is the replacement policy?

We only use globally trusted couriers to ship physical reports. However, Kings Research will bear no liability for loss or damage post-dispatch. We will be able to provide another copy of the report, but the decision to provide a replacement copy at no additional cost rests solely with Kings Research, and will be evaluated on a case-by-case basis.

What happens if I cannot open the PDF or Excel files upon receipt (File Format Guarantee)?

If you experience any issues with accessing or receiving your report file, contact our customer service team immediately. We guarantee that the electronic formats will be compatible and fully accessible, and we will promptly re-deliver the file.

Can a Customized Report project be halted or cancelled after TOC approval?

Once the TOC is approved, the purchase is considered a final commitment, and work commences immediately. Cancellation after this point will incur charges commensurate with the research completed and hours spent. Billing will be calculated based on the agreed-upon rates or proportion of the total project budget specified in your Statement of Work (SOW).

What information should I provide if I need to contact customer service about a delivery issue?

To ensure a quick resolution, please reply to the dispatch email contacting your report with a clear description of the access or delivery issue (e.g., 'PDF not opening' or 'Email not received').

Are there any restrictions on forwarding the electronic report file internally once received?

The right to forward the report internally is determined by the license type purchased. Single User licenses prohibit internal sharing and doing so is a breach of the license contract. Multi-User and Corporate Licenses permit sharing with defined users/teams or globally, respectively.