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Quality Management Software Market

Pages: 210 | Base Year: 2024 | Release: July 2025 | Author: Versha V.

Market Definition

Quality management software involves a set of digital tools and systems designed to help organizations plan, control, and improve quality processes across their operations. The market includes solutions such as document control, audit management, non-conformance tracking, CAPA (Corrective and Preventive Actions), and compliance management tools.

The market also covers the development, deployment, and integration of these solutions across industries like manufacturing, healthcare, automotive, pharmaceuticals, and food & beverage to ensure regulatory compliance, enhance product quality, and operational efficiency.

Quality Management Software Market Overview

The global quality management software market size was valued at USD 10.46 billion in 2024 and is projected to grow from USD 11.40 billion in 2025 to USD 22.63 billion by 2032, exhibiting a CAGR of 10.30% during the forecast period.

The market growth is driven by the increasing need for standardized quality processes and regulatory compliance across highly regulated industries such as healthcare, pharmaceuticals, and manufacturing. Organizations are adopting quality management software to enhance product consistency, minimize operational risks, and meet international quality standards.

Key Highlights

  1. The quality management software industry size was valued at USD 10.46 billion in 2024.
  2. The market is projected to grow at a CAGR of 10.30% from 2025 to 2032.
  3. North America held a market share of 35.00% in 2024, valued at USD 3.66 billion.
  4. The document control segment garnered USD 1.62 billion in revenue in 2024.
  5. The cloud segment is expected to reach USD 16.31 billion by 2032.
  6. The small and medium enterprise (SME) segment is anticipated to witness the fastest CAGR of 11.42% over the forecast period.
  7. The life sciences and healthcare segment garnered USD 2.56 billion in revenue in 2024.
  8. Asia Pacific is anticipated to grow at a CAGR of 11.98% through the projection period.

Major companies operating in the quality management software industry are MasterControl Solutions, Inc., Ideagen, Intelex Technologies, PTC Inc., ETQ, LLC, ComplianceQuest, Veeva Systems Inc., SAP SE, Honeywell International Inc., AssurX, Inc., Oracle, AlisQI, Intellect, DevonWay, Inc., and Siemens.

Quality Management Software Market Size & Share, By Revenue, 2025-2032

Advancements in cloud computing, artificial intelligence, and real-time analytics are improving the functionality and scalability of quality management systems, enabling more agile and data-driven decision-making. Enterprises across sectors are adopting these tools for document control, audit tracking, and corrective action processes, accelerating the adoption of quality management software among large enterprises and small to medium-sized businesses globally.

  • In February 2025, ServiceNow acquired Quality 360 from Advania to integrate AI-powered quality management capabilities into its Manufacturing Commercial Operations platform. The acquisition enhances real-time issue detection, root cause analysis, and corrective action workflows, supporting ServiceNow’s broader strategy to deliver proactive, data-driven solutions for improved production quality and operational efficiency.

Market Driver

Increasing Demand for Consistent Quality to Improve Customer Satisfaction

The growth of the quality management software market is boosted by the increasing demand for consistent product quality, essential for enhancing customer satisfaction and building brand loyalty. The rising consumer expectations and stricter regulatory requirements across industries such as manufacturing, healthcare, and pharmaceuticals are driving organizations to adopt reliable quality control measures.

This demand is fueled by the need to minimize product defects, reduce returns, and ensure compliance with international standards. Quality management software enables real-time monitoring, rapid identification of quality issues, and effective implementation of corrective actions, supporting continuous improvement.

Market Challenge

Complexity of Integration with Existing Systems

The complexity of integration with existing enterprise systems poses a significant challenge to the widespread adoption of quality management software. Many organizations operate with legacy platforms such as enterprise resource planning (ERP), manufacturing execution systems (MES), and supply chain management tools that were not originally designed for seamless interoperability.

Differences in data formats, workflows, and security protocols create obstacles when integrating new quality management solutions. These challenges result in prolonged implementation timelines, increased costs, and potential disruptions to ongoing business operations.

To overcome these obstacles, market players are developing flexible, API-driven platforms and middleware solutions that facilitate smoother integration. Additionally, organizations are prioritizing comprehensive planning, cross-functional collaboration, and phased deployment strategies to minimize operational disruptions.

This approach enables more effective alignment between quality management software and existing systems enhancing data consistency, process efficiency, and overall system performance.

Market Trend

Adoption of AI and ML Technologies

The growing adoption of AI and ML technologies is transforming the quality management software market by enabling predictive insights, enhancing process automation, and improving decision-making accuracy. These technologies are being integrated into quality management platforms to analyze large datasets, identify trends, and proactively detect potential quality issues before they escalate.

AI-driven tools automate routine tasks such as audit scheduling, compliance tracking, and defect classification, reducing manual effort and minimizing the risk of human error. Streamlining these processes allows organizations to respond faster to quality deviations and maintain higher levels of consistency and compliance.

Advancements in machine learning algorithms, natural language processing, and real-time analytics are further enhancing the intelligence of these systems, allowing them to continuously learn and adapt to changing operational environments.

As businesses seek to improve efficiency, reduce costs, and deliver superior product quality, the integration of AI and ML is becoming a key strategic priority, driving the evolution of quality management practices across industries.

  • In September 2023, Intellect introduced Intellect AI, an AI-powered assistant integrated into its no-code quality management system (QMS) platform. It automates document review, supports predictive insights, and enhances compliance and decision-making in regulated industries.

Quality Management Software Market Report Snapshot

Segmentation

Details

By Solution

Document Control, Non-Conformances/Corrective & Preventative, Complaint Handling, Employee Training, Quality Inspections (PPAP & FAI), Audit Management, Supplier Quality Management, Calibration Management, Change Management, and Mobile Incidents & Event Reporting

By Deployment

On-Premise, and Cloud

By Enterprise Size

Small and Medium Enterprise (SME), and Large Enterprise

By End Use

IT & Telecom, Life Sciences and Healthcare, Transportation & Logistics, Consumer Goods & Retail, Food & Beverage, Defense & Aerospace, Manufacturing & Heavy Industry, Utilities, Government, and Others

By Region

North America: U.S., Canada, Mexico

Europe: France, UK, Spain, Germany, Italy, Russia, Rest of Europe

Asia-Pacific: China, Japan, India, Australia, ASEAN, South Korea, Rest of Asia-Pacific

Middle East & Africa: Turkey, U.A.E., Saudi Arabia, South Africa, Rest of Middle East & Africa

South America: Brazil, Argentina, Rest of South America

Market Segmentation

  • By Solution (Document Control, Non-Conformances/Corrective & Preventative, Complaint Handling, Employee Training, Quality Inspections (PPAP & FAI), Audit Management, Supplier Quality Management, Calibration Management, Change Management, and Mobile Incidents & Event Reporting): The document control segment earned USD 1.62 billion in 2024 due to the growing need for centralized, secure, and compliant management of quality-related documents across regulated industries.
  • By Deployment (On-Premise and Cloud): The cloud segment held a share of 63.00% in 2024, attributed to its scalability, cost-effectiveness, and ability to support remote access and real-time collaboration.
  • By Enterprise Size (Small and Medium Enterprise (SME) and Large Enterprise): The large enterprise segment is projected to reach USD 11.97 billion by 2032, owing to increased investment in advanced quality systems to manage complex operations, ensure regulatory compliance, and maintain global quality standards.
  • By End Use (IT & Telecom, Life Sciences and Healthcare, Transportation & Logistics, Consumer Goods & Retail, Food & Beverage, Defense & Aerospace, Manufacturing & Heavy Industry, Utilities, Government, and Others): The life sciences and healthcare segment is anticipated to grow at a CAGR of 11.86% through the projection period due to strict regulatory requirements and rising adoption of digital solutions for compliance and quality control.

Quality Management Software Market Regional Analysis

Based on region, the market has been classified into North America, Europe, Asia Pacific, Middle East & Africa, and South America.

Quality Management Software Market Size & Share, By Region, 2025-2032

North America quality management software market share stood at 35.00% in 2024, valued at USD 3.66 billion. This dominance is attributed to North America's strong industrial base, early adoption of digital quality systems, and the presence of major quality management software providers.

Furthermore, strict regulatory standards and the growing emphasis on adherence to industry-specific compliance requirements across sectors such as pharmaceuticals, aerospace, and manufacturing are fueling the adoption of quality management software. Growing demand for cloud-based solutions and integration of AI and analytics into quality workflows further driving the market in North America.

  • In April 2024, U.S.-based Innovaccer Inc. launched an AI-assisted quality management solution to support accountable care organizations (ACOs) in meeting electronic Clinical Quality Measure (eCQM) reporting requirements. The platform leverages AI-powered analytics to track performance, close care gaps, and streamline eCQM and MIPS CQM submissions, enabling providers to align with evolving CMS standards efficiently.

The Asia-Pacific quality management software industry is set to grow at a CAGR of 11.98% over the forecast period. This growth is propelled by rapid industrial expansion, increasing quality awareness, and the shift toward digital transformation across the Asia-Pacific region.

The region’s growing manufacturing base and rising implementation of international quality standards are driving demand for quality management solutions across industries such as automotive, electronics, pharmaceuticals, and food processing.

Government-led initiatives supporting digital infrastructure and compliance modernization are further contributing to market expansion. Moreover, cost-effective labor, rising foreign direct investment, and the expansion of export-oriented enterprises are accelerating the adoption of quality management software across Asia-Pacific.

Regulatory Frameworks

  • Globally, the International Organization for Standardization (ISO) 9001:2015 regulates quality management systems across all industries. It provides a standardized framework for ensuring consistent product and service quality, focusing on customer satisfaction, risk-based thinking, and continuous improvement making it foundational for quality management software compliance.
  • In the U.S., 21 CFR Part 11 regulates the use of electronic records and electronic signatures in quality management software. It ensures that digital QMS platforms used in life sciences, biotechnology, and pharmaceuticals maintain data integrity, are access-controlled, and include secure audit trails.

Competitive Landscape

The quality management software industry features a dynamic mix of dominant software providers and emerging players, all focused on expanding their capabilities through technological advancements and tailored industry solutions.

Companies are investing in advanced technologies such as artificial intelligence, machine learning, and predictive analytics to improve quality tracking, compliance automation, and real-time decision-making. Market players are also focusing on developing modular, scalable platforms tailored to the evolving needs of both large enterprises and small to medium-sized businesses across regulated sectors.

Strategic partnerships, mergers and acquisitions, and global expansion initiatives are commonly pursued by key vendors seeking to enhance market presence and broaden customer reach. Additionally, increased focus on user-friendly interfaces, mobile accessibility, and integration with existing enterprise systems is helping companies improve product adoption and client retention thereby reinforcing their competitive edge in the evolving quality management software landscape.

  • In April 2023, Greenlight Guru launched a new Export API for its cloud-based quality management system, enabling medical technology companies to integrate quality data with enterprise systems. This update enhances connectivity, reduces manual work, and supports scalable compliance for regulated device manufacturers.

Key Companies in Quality Management Software Market:

  • MasterControl Solutions, Inc.
  • Ideagen
  • Intelex Technologies
  • PTC Inc.
  • ETQ, LLC
  • ComplianceQuest
  • Veeva Systems Inc.
  • SAP SE
  • Honeywell International Inc.
  • AssurX, Inc.
  • Oracle
  • AlisQI
  • Intellect
  • DevonWay, Inc.
  • Siemens

Recent Developments (Product Launch)

  • In February 2025, GoTo launched AI Quality Management for its Connect Contact Center, a generative AI-powered solution that automates performance analysis of all customer calls. This platform delivers instant insights, streamlines agent coaching, and boosts customer satisfaction by enabling managers to proactively identify and resolve quality issues
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