Business Process Outsourcing Market
Global Industry Analysis and Forecast 2024-2031
Base Year
2023
Forecast Year
2024-2031
Historical Years
2019-2022
Market Value (2023)
USD 351.48 Billion
Forecasted Value (2031)
USD 715.53 Billion
CAGR (2024 - 2031)
9.44%
Fastest Growing Region (2024 - 2031)
Asia Pacific
Largest Region
North America
By Type
Onshore, Nearshore, Offshore
By Service
Human Resource, Procurement and Supply Chain, Finance and Accounting, Customer Service, Sales and Marketing, Others
By End-Use
BFSI, Manufacturing, Healthcare, Retail, Government & Defense, IT & Telecommunications, Others
TABLE OF CONTENT
1 INTRODUCTION OF THE GLOBAL BUSINESS PROCESS OUTSOURCING MARKET
1.1 Market Definition
1.2 Market Segmentation
1.3 Research Timelines
1.4 Limitations
1.5 Assumptions
2 EXECUTIVE SUMMARY
3 RESEARCH METHODOLOGY
3.1 Data Collection
3.1.1 Secondary Sources
3.1.2 Primary Sources
3.1.3 Research Flow
3.2 Subject Matter Expert Advice
3.3 Quality Check
3.4 Final Review
3.5 Bottom-Up Approach
3.6 Top-down Approach
4 GLOBAL BUSINESS PROCESS OUTSOURCING MARKET OUTLOOK
4.1 Market Evolution
4.2 Overview
4.3 Market Dynamics
4.3.1 Drivers
4.3.2 Restraints
4.3.3 Opportunities
4.3.4 Challenges
4.4 Pricing Analysis
4.5 Porter’s Five Forces Analysis
4.6 Value Chain Analysis
4.7 Macroeconomic Analysis
5 IMPACT OF RUSSIA-UKRAINE WAR
6 GLOBAL BUSINESS PROCESS OUTSOURCING MARKET, BY TYPE
6.1 Overview
6.2 Onshore
6.3 Nearshore
6.4 Offshore
7 GLOBAL BUSINESS PROCESS OUTSOURCING MARKET, BY SERVICE
7.1 Overview
7.2 Human Resource
7.3 Procurement and Supply Chain
7.4 Finance and Accounting
7.5 Customer Service
7.6 Sales and Marketing
7.7 Others
8 GLOBAL BUSINESS PROCESS OUTSOURCING MARKET, BY END-USE
8.1 Overview
8.2 BFSI
8.3 Manufacturing
8.4 Healthcare
8.5 Retail
8.6 Government & Defense
8.7 IT & Telecommunications
8.8 Others
9 GLOBAL BUSINESS PROCESS OUTSOURCING MARKET, BY GEOGRAPHY
9.1 Overview
10 NORTH AMERICA
10.1 U.S.
10.2 Canada
10.3 Mexico
11 EUROPE
11.1 Germany
11.2 U.K.
11.3 France
11.4 Italy
11.5 Spain
11.6 Russia
11.7 Rest of Europe
12 ASIA PACIFIC
12.1 China
12.2 Japan
12.3 India
12.4 South Korea
12.5 Rest of Asia Pacific
13 MIDDLE EAST & AFRICA
13.1 GCC
13.2 South Africa
13.3 North Africa
13.4 Rest of Middle East & Africa
14 LATIN AMERICA
14.1 Brazil
14.2 Argentina
14.3 Rest of Latin America
15 GLOBAL BUSINESS PROCESS OUTSOURCING MARKET COMPETITIVE LANDSCAPE
15.1 Overview
15.2 Key Developments
15.3 Key Strategic Developments
15.4 Company Market Ranking
15.5 Regional Footprint
15.6 Industry Footprint
16 COMPANY PROFILES
16.1 Accenture
16.1.1 Key Facts
16.1.2 Financial Overview
16.1.3 Product Benchmarking
16.1.4 Recent Developments
16.1.5 Winning Imperatives
16.1.6 Current Focus & Strategies
16.1.7 Threat from competition
16.1.8 SWOT Analysis
16.2 Amdocs
16.2.1 Key Facts
16.2.2 Financial Overview
16.2.3 Product Benchmarking
16.2.4 Recent Developments
16.2.5 Winning Imperatives
16.2.6 Current Focus & Strategies
16.2.7 Threat from competition
16.2.8 SWOT Analysis
16.3 TATA Consultancy Services Limited
16.3.1 Key Facts
16.3.2 Financial Overview
16.3.3 Product Benchmarking
16.3.4 Recent Developments
16.3.5 Winning Imperatives
16.3.6 Current Focus & Strategies
16.3.7 Threat from competition
16.3.8 SWOT Analysis
16.4 Capgemini
16.4.1 Key Facts
16.4.2 Financial Overview
16.4.3 Product Benchmarking
16.4.4 Recent Developments
16.4.5 Winning Imperatives
16.4.6 Current Focus & Strategies
16.4.7 Threat from competition
16.4.8 SWOT Analysis
16.5 CBRE
16.5.1 Key Facts
16.5.2 Financial Overview
16.5.3 Product Benchmarking
16.5.4 Recent Developments
16.5.5 Winning Imperatives
16.5.6 Current Focus & Strategies
16.5.7 Threat from competition
16.5.8 SWOT Analysis
16.6 Cognizant
16.6.1 Key Facts
16.6.2 Financial Overview
16.6.3 Product Benchmarking
16.6.4 Recent Developments
16.7 Mphasis
16.7.1 Key Facts
16.7.2 Financial Overview
16.7.3 Product Benchmarking
16.7.4 Recent Developments
16.8 Genpact
16.8.1 Key Facts
16.8.2 Financial Overview
16.8.3 Product Benchmarking
16.8.4 Recent Developments
16.9 Infosys Limited
16.9.1 Key Facts
16.9.2 Financial Overview
16.9.3 Product Benchmarking
16.9.4 Recent Developments
16.10 IBM Corporation
16.10.1 Key Facts
16.10.2 Financial Overview
16.10.3 Product Benchmarking
16.10.4 Recent Developments
16.11 SODEXO
16.11.1 Key Facts
16.11.2 Financial Overview
16.11.3 Product Benchmarking
16.11.4 Recent Developments
16.12 Teleperformance SE
16.12.1 Key Facts
16.12.2 Financial Overview
16.12.3 Product Benchmarking
16.12.4 Recent Developments
16.13 TTEC
16.13.1 Key Facts
16.13.2 Financial Overview
16.13.3 Product Benchmarking
16.13.4 Recent Developments
16.14 Wipro
16.14.1 Key Facts
16.14.2 Financial Overview
16.14.3 Product Benchmarking
16.14.4 Recent Developments
LIST OF TABLES
TABLE 1 Global Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 2 Global Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 3 Global Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 4 Global Business Process Outsourcing Market Revenue, By Geography, 2021 - 2031 (USD Billion)
TABLE 5 North America Business Process Outsourcing Market Revenue, By Country, 2021 - 2031 (USD Billion)
TABLE 6 North America Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 7 North America Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 8 North America Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 9 US Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 10 US Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 11 US Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 12 Canada Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 13 Canada Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 14 Canada Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 15 Mexico Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 16 Mexico Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 17 Mexico Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 18 Europe Business Process Outsourcing Market Revenue, By Country, 2021 - 2031 (USD Billion)
TABLE 19 Europe Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 20 Europe Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 21 Europe Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 22 Germany Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 23 Germany Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 24 Germany Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 25 France Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 26 France Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 27 France Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 28 U.K. Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 29 U.K. Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 30 U.K. Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 31 Spain Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 32 Spain Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 33 Spain Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 34 Italy Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 35 Italy Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 36 Italy Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 37 Russia Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 38 Russia Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 39 Russia Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 40 Rest of Europe Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 41 Rest of Europe Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 42 Rest of Europe Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 43 Asia-Pacific Business Process Outsourcing Market Revenue, By Country, 2021 - 2031 (USD Billion)
TABLE 44 Asia-Pacific Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 45 Asia-Pacific Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 46 Asia-Pacific Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 47 China Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 48 China Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 49 China Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 50 Japan Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 51 Japan Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 52 Japan Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 53 India Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 54 India Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 55 India Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 56 South Korea Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 57 South Korea Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 58 South Korea Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 59 Rest of Asia-Pacific Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 60 Rest of Asia-Pacific Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 61 Rest of Asia-Pacific Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 62 Middle East and Africa Business Process Outsourcing Market Revenue, By Country, 2021 - 2031 (USD Billion)
TABLE 63 Middle East and Africa Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 64 Middle East and Africa Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 65 Middle East and Africa Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 66 GCC Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 67 GCC Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 68 GCC Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 69 North Africa Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 70 North Africa Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 71 North Africa Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 72 South Africa Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 73 South Africa Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 74 South Africa Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 75 Rest of Middle East & Africa Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 76 Rest of Middle East & Africa Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 77 Rest of Middle East & Africa Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 78 Latin America Business Process Outsourcing Market Revenue, By Country, 2021 - 2031 (USD Billion)
TABLE 79 Latin America Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 80 Latin America Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 81 Latin America Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 82 Brazil Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 83 Brazil Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 84 Brazil Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 85 Argentina Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 86 Argentina Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 87 Argentina Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 88 Rest of Latin America Business Process Outsourcing Market Revenue, By Type, 2021 - 2031 (USD Billion)
TABLE 89 Rest of Latin America Business Process Outsourcing Market Revenue, By Service, 2021 - 2031 (USD Billion)
TABLE 90 Rest of Latin America Business Process Outsourcing Market Revenue, By End-Use, 2021 - 2031 (USD Billion)
TABLE 91 Company Market Ranking
TABLE 92 Regional Footprint
TABLE 93 Product Benchmarking
TABLE 94 Recent Developments
TABLE 95 Winning Imperatives
LIST OF FIGURES
FIG. 1 Market Segmentation
FIG. 2 Research Timeline
FIG. 3 Global Business Process Outsourcing Market 2021-2031 (USD Billion)
FIG. 4 Global Business Process Outsourcing Market Geographical Analysis (CAGR %)
FIG. 5 Global Business Process Outsourcing Absolute Market Opportunity (USD Billion)
FIG. 6 Global Business Process Outsourcing Market Attractiveness (USD Billion)
FIG. 7 Global Business Process Outsourcing Market, By Type, 2021-2031 (USD Billion)
FIG. 8 Global Business Process Outsourcing Market, By Service, 2021-2031 (USD Billion)
FIG. 9 Global Business Process Outsourcing Market, By End-Use, 2021-2031 (USD Billion)
FIG. 10 Research Methodology
FIG. 11 Research Process
FIG. 12 Bottom-Up Approach
FIG. 13 Top-Bottom Approach
FIG. 14 Market Dynamics Overview
FIG. 15 Porter's Five Forces Analysis
FIG. 16 Value Chain Analysis
FIG. 17 Macroeconomic Analysis
FIG. 18 Global Business Process Outsourcing Market Revenue Share, By Type, 2021 and 2031 (%)
FIG. 19 Global Business Process Outsourcing Market Revenue Share, By Service, 2021 and 2031 (%)
FIG. 20 Global Business Process Outsourcing Market Revenue Share, By End-Use, 2021 and 2031 (%)
FIG. 21 Global Business Process Outsourcing Market Revenue Share, By Geographic Regions, 2021 and 2031 (%)
FIG. 22 Market Size and Projections, 2021 - 2031 (USD Billion)
FIG. 23 North America Business Process Outsourcing Market Overview Share, By Countries, 2021 - 2031 (%)
FIG. 24 Market Size and Projections, 2021 - 2031 (USD Billion)
FIG. 25 Europe Business Process Outsourcing Market Overview Share, By Countries, 2021 - 2031 (%)
FIG. 26 Market Size and Projections, 2021 - 2031 (USD Billion)
FIG. 27 Asia-Pacific Business Process Outsourcing Market Overview Share, By Countries, 2021 - 2031 (%)
FIG. 28 Market Size and Projections, 2021 - 2031 (USD Billion)
FIG. 29 Middle East & Africa Business Process Outsourcing Market Overview Share, By Countries, 2021 - 2031 (%)
FIG. 30 Market Size and Projections, 2021 - 2031 (USD Billion)
FIG. 31 Latin America Business Process Outsourcing Market Overview Share, By Countries, 2021 - 2031 (%)
FIG. 32 Key Strategic Development
FIG. 33 Key Facts
FIG. 34 Financial Overview
FIG. 35 SWOT Analysis
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CUSTOMIZATION OFFERED
- Additional Company Profiles
- Additional Countries
- Cross Segment Analysis
- Regional Market Dynamics
- Country-Level Trend Analysis
- Competitive Landscape Customization
- Extended Forecast Years
- Historical Data Up to 5 Years